Call Center Resume Samples & Skills for Ecommerce Experts
Writing a call center resume can be a daunting task, particularly for ecommerce professionals who may be more familiar with online communication than phone conversations. However, a strong call center ...
What is Customer Care (As It Relates to Customer Service)?
When you run an ecommerce business, offering outstanding customer service is critical. However, it's not enough to merely respond quickly and helpfully when your customers contact you with questions o ...
Maximize Your Support Efficiency with These 24 Help Desk Ticketing Software and Tools
Helpdesk Ticketing System As an IT professional, providing excellent customer support should be your top priority. But with a large volume of tickets coming in every day, it can be overwhelming to man ...
The Top 18 Online Survey Tools You Can Use for Free
Are you looking for a way to gather feedback from your customers or audience? One effective approach is to utilize online surveys. But with so many tools available, it can be challenging to determine ...
10 Unique Ways for Ecommerce Entrepreneurs to Maintain a Positive Attitude
Positive Attitude Why is having a positive attitude important? As an ecommerce entrepreneur, maintaining a positive attitude is crucial for achieving success. The ecommerce industry is fast-paced and ...
The Power of Demographic Questions: 15 Examples to Use in Your Next Survey
Knowing your audience is key to creating effective ecommerce strategies. Demographic questions are an important part of understanding who your customers are, what they want, and how they behave. In th ...
32 Customer Review Sites for Collecting Business & Product Reviews: A Comprehensive Guide
Introduction:Capturing customer reviews is essential for any ecommerce business. Customer reviews not only provide valuable feedback for improving products and services, but they also influence other ...
What Is a Customer Success Manager & What Do They Do for a Business?
If you're running an ecommerce business, you may have heard of the role of a Customer Success Manager (CSM). But what exactly is a CSM and what do they do for a business? Let's take a closer look. Cu ...
How to Calculate Customer Lifetime Value (CLV) & Why It Matters
As an ecommerce expert, it's crucial to understand customer lifetime value (CLV) and how it impacts your business. In this post, we'll cover what CLV is, why it's important, and how to calculate it fo ...
Revolutionize Your Contact Us Page with These 40 Best Practices and Templates
The contact us page is often overlooked in ecommerce websites, but it can be the most crucial factor in gaining and retaining customers. A well-designed and informative contact us page can lead to inc ...