What is Customer Satisfaction Score (CSAT)?
If you're an ecommerce business owner, you need to know how to measure customer satisfaction. Customer satisfaction score (CSAT) is one of the most popular metrics used by ecommerce companies to measu ...
IaaS vs. PaaS vs. SaaS: What's the Difference?
On-Premises SoftwareBefore we dive into the differences between IaaS, PaaS, and SaaS, it's important to understand how they compare to on-premises software. Traditional on-premises software requires b ...
Customer Acquisition Cost: How to Calculate CAC [+Industry Benchmarks & Formulas to Know]
If you want to grow your ecommerce business, you need to attract new customers and make sure they stay loyal to your brand. But how much does it cost you to acquire each customer? That's where Custome ...
The Financial and Marketing Benefits of Excellent Customer Service: 16 Data-Backed Facts to Know
Are you providing excellent customer service? From an eCommerce perspective, this is a critical question to consider. Customer service is more than just a department. It's the one element of your busi ...
How to Build a Strong Customer Referral Program in 2023 - Ideas & Examples
How valuable is a referral?When it comes to generating traffic, increasing conversions, and boosting revenue for your ecommerce business, customer referrals can be a game-changer. Referral marketing i ...
What is a SaaS Company?
What is a SaaS Company?A SaaS company is a type of business that provides software as a service (SaaS) to customers over the internet. Instead of buying a license and installing software on a local co ...
What Good Customer Service Really Looks Like, with Examples
As an ecommerce expert, I know that providing good customer service is the key to building a loyal customer base and driving growth. But what does good customer service actually look like? Here are th ...
How to Master the Art of Dealing with a Difficult Customer: 16 Expert Tips
As an ecommerce business owner or representative, it's inevitable that you might have to deal with difficult or angry customers from time to time. Whether they're upset about a delayed delivery or an ...
The Ultimate Guide: How to Delete Google Reviews (& What to Do If You Can't)
Are you struggling to manage your online reputation? As an e-commerce expert, I understand how daunting it can be to receive negative reviews on Google that can potentially harm your business's credib ...
Conflict Management for Every Personality Type
Conflict Management In any workplace, conflict can arise between colleagues, employees, and even managers. Learning how to manage conflict is essential if you want to maintain positive relationships a ...