Latest News & Trends In Customer Service Skills

How to Master the Art of Dealing with a Difficult Customer: 16 Expert Tips

As an ecommerce business owner or representative, it's inevitable that you might have to deal with difficult or angry customers from time to time. Whether they're upset about a delayed delivery or an ...

Conflict Management for Every Personality Type

Conflict Management In any workplace, conflict can arise between colleagues, employees, and even managers. Learning how to manage conflict is essential if you want to maintain positive relationships a ...

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